Thank you for visiting Sierra Mountain Candles. We are committed to protecting your privacy while at the same time providing you with the best possible online shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this website, how such information may be used, and what security measures are taken to protect your information.
Collection and Use of Information
When you visit our Web site, place an order, request a catalog and/or contact us via e-mail, certain information may be collected. Among the types of information that may be collected are the following:
- Domain names of visitors to our site
- If you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection with your purchase
- “navigational information” regarding the traffic patterns of our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and any information that you may choose to submit in connection with any e-mail messages, on-site surveys, registry programs, contests and the like.
We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. We may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site.
Sierra Mountain Candle makes every effort to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted so that no-one can read it while it is being transmitted over the Internet. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users.
Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, or catalogs, please let us know by sending us an e-mail to [email protected]. Please be sure that your e-mail includes your name and address.
You can also let us know by mailing us.
If you would like to correct or update any information that you have previously provided, you may do so via e-mail to [email protected] or by mail as set forth above.
Please note that sometimes these requests may take up to 6-8 weeks to be effective.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Sierra Mountain Candle Company, Inc. or to others. We may also disclose your personally identifiable information when we believe the law requires it.
When you complete a feedback form or one of our surveys, you may opt-out of receiving future communications from us. You may change your preferences at any time by clicking the “unsubscribe” link at the bottom of each e-mail you receive from us or by e-mailing us at [email protected]. You may remove your name from our mailing list by calling 775-626-9494.